My order was marked delivered but it’s not here!Updated a year ago

If your order was marked as delivered but you haven’t received it, follow these steps to resolve the issue:

    1.    Check Nearby Areas: Sometimes couriers leave packages in secure areas such as porches, behind bins, or with neighbours. Check around your property or with your neighbours to see if the package was left somewhere safe.

    2.    Look for Delivery Details: Refer to the tracking information email for any specific delivery notes from the courier. It might provide extra information on where the package was left.

    3.    Wait a Little Longer: In rare cases, a package may be marked as “delivered” before it actually arrives. It could be delivered within the next 24 hours.

    4.    Contact Us: If you still haven’t received your package after following these steps, please contact us at [email protected] with your order number and tracking details. We will get in touch with the courier to investigate the issue and help resolve it as quickly as possible.

Rest assured, we’ll make sure your order gets to you!