What do I do if I receive the wrong item in my order?Updated a year ago

If you receive the wrong item in your order, we sincerely apologise for the inconvenience. Here’s what to do:

    1.    Contact Us: Please email us at [email protected] with your order number, a brief description of the incorrect item received, and any relevant photos to help us resolve the issue promptly.

    2.    Next Steps: Once we receive your email, we will review the issue and arrange to send the correct item as quickly as possible.

    3.    Returning the Incorrect Item: Depending on the situation, we may ask you to return the incorrect item. If so, we will provide you with a pre-paid return label to make the process easy and free of charge.

    4.    Resolution: We aim to resolve any incorrect item issues as quickly as possible and will keep you updated on the progress of your replacement order.

If you have any further questions, feel free to reach out to us at [email protected]!