Returns & Refunds
What’s your return policy?
Our return policy at Organised is as follows:. It’s important to us that our customers are happy, so your purchase is covered by our incredible 90 day money-back guarantee. If you’re not 100% satisfied, you can contact us within 90 days of your first
How do I start a return?
To start a return with Organised, please follow these simple steps:. 1. Check the Return Eligibility. Ensure that your item(s) are in their original, unopened condition and returned within 90 days of purchase as part of our 90-day money-back guara
When will I get my refund?
Once your return has been received and inspected, we will notify you via email that we’ve received your returned item and confirm whether the refund has been approved. If approved, your refund will be processed, and a credit will be automatically app
What is your cancellation policy?
Our cancellation policy is designed to offer flexibility and convenience for our customers. Here’s how it works:. Subscription Cancellations. You can cancel your subscription at any time before the next scheduled shipment. To do this, simply log in t
What do I do if my item(s) arrives damaged?
If your item(s) arrives damaged, don’t worry! We’re here to help. Follow these steps:. 1. Document the Damage. As soon as you notice the damage, please take clear photos of the product and the packaging, including any visible damage to the box. 2.
What do I do if I receive the wrong item in my order?
If you receive the wrong item in your order, we sincerely apologise for the inconvenience. Here’s what to do:. 1. Contact Us: Please email us at [email protected] with your order number, a brief description of the incorrect item received, and any