What is your cancellation policy?Updated a year ago

Our cancellation policy is designed to offer flexibility and convenience for our customers. Here’s how it works:

Subscription Cancellations

You can cancel your subscription at any time before the next scheduled shipment. To do this, simply log in to your account at account.organised.co and navigate to the “Subscriptions” section. From there, you can cancel your subscription easily. If you’re having trouble logging in, please refer to our help article on How to log in to your account.

One-Time Orders

If you wish to cancel a one-time order before it has been dispatched, please email our support team at [email protected] as soon as possible. Once the order has been processed and shipped, cancellations will no longer be possible, but you can still return the product for a refund under our Refund Policy.

Refunds for Cancellations

For cancelled subscriptions, you will not be charged for any future orders. However, if your next shipment has already been processed and dispatched, you will still receive and be charged for that order.

For further details, you can check out our Refund Policy for how refunds are handled once an order has been shipped.

Feel free to reach out to us at [email protected] for any questions or assistance with cancellations!