How do I start a return?Updated a year ago

To start a return with Organised, please follow these simple steps:

    1.    Check the Return Eligibility

Ensure that your item(s) are in their original, unopened condition and returned within 90 days of purchase as part of our 90-day money-back guarantee. If the product has been used or opened, it may not be eligible for a return, but feel free to contact us to discuss further.

    2.    Contact Us

Send an email to [email protected] with your order number, reason for the return, and any relevant details (e.g., if the item is damaged). Our team will get back to you with instructions on how to proceed.

    3.    Prepare the Package

Once you receive return instructions, pack the item(s) securely. If the product is faulty, make sure to include any supporting images or documentation to facilitate the process.

    4.    Shipping the Return

You’ll be responsible for return shipping costs unless the item is faulty or damaged. We’ll provide the return address once your request is approved. Make sure to keep a record of your return tracking information.

    5.    Processing Your Refund

Once we receive your returned item(s), we’ll process the refund. This usually takes 5-7 business days after we receive the product. The refund will be issued to the original payment method.

If you have any questions throughout the process, don’t hesitate to contact us at [email protected].