What’s your return policy?Updated a year ago

Our return policy at Organised is as follows:

It’s important to us that our customers are happy, so your purchase is covered by our incredible 90 day money-back guarantee. If you’re not 100% satisfied, you can contact us within 90 days of your first order to initiate the process of receiving a refund for your original order.

    •    How to Start a Return: To initiate a return, please contact us at [email protected] with your order details. Once your return is approved, you will be provided with instructions on how and where to send your item.

    •    Return Address:

Returns Department
Zendbox
Unit R, Paddock Wood Distribution Centre
Transfesa Road
Paddock Wood
Kent
TN12 6UU
United Kingdom

    •    Shipping Costs: Customers are responsible for covering the cost of returning the item unless the product was damaged or defective upon arrival.

    •    Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and the credit will be applied to your original method of payment within 5-10 business days.

If you have any questions about your return, feel free to reach out to us at [email protected]!